Program Overview

College of The Albemarle’s (COA) Medical Office Administration program will teach you the administrative and support skills needed for employment in the medical industry.

Course work includes:

• Medical terminology
• Information systems
• Office management
• Medical coding
• Billing and insurance
• Legal and ethical issues

Work-Based Learning (WBL)

WBL offers the opportunity to work for an employer in a position directly related to your program of study, earning you real-world experience by applying course instruction in an actual workplace setting.

Student Learning Outcomes

Upon completion of the program, students will:

1. Perform administrative duties to include: answer telephone, greet patients, update and file patient medical records, handle correspondence, schedule appointments, arrange for hospital admissions, and laboratory services admissions.
2. Perform advanced administrative duties to include medical coding, completing insurance claim forms, basic bookkeeping functions, applying medical necessity guidelines, insurance eligibility, and EOB explanation.
3. Apply basic knowledge of effective communication skills in the healthcare environment utilizing written and verbal skills.
4. Demonstrate knowledge of code of ethics and basic skills in applying ethical/legal principles in the delivery of care.
5. Demonstrate an understanding of the various specialties and allied health professions in healthcare.

Careers

Employment opportunities include administrative positions with:

• Medical and dental offices
• Hospitals
• Insurance companies
• Laboratories
• Medical supply companies

Visit the Bureau of Labor Statistics website to read the occupational outlook handbooks for information about medical office administration careers:

Medical Assistants

Medical Transcriptionists

Medical Records and Health Information Technicians

Resources

See the links below for program-specific admission requirements and other information regarding our program.

Medical Office Administration Handbook (PDF)

Medical Office Administration Admission Fact Sheet (PDF)

Curriculum Guides

Associate in Applied Science in Medical Office Administration Curriculum Guide (PDF)

Medical Office Administration Diploma Curriculum Guide (PDF)

Patient Representative Certificate Curriculum Guide (PDF)